Repository navigation
docs(support): add self-serve steps to rotate PORTKEY_CLIENT_AUTH - #1173
Merged
bhishmendramahala-crypto merged 2 commits intoNov 12, 2026
Merged
Conversation
Replace the "contact support" instruction for the hybrid gateway client auth key with the Gateway Registration > Rotate Key flow, including the grace period option and screenshots. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
Contributor
|
Preview deployment for your docs. Learn more about Mintlify Previews.
💡 Tip: Enable Automations to automatically generate PRs for you. |
Contributor
There was a problem hiding this comment.
🟡 Changes recommended
The rotation instructions omit optional Data Service instances, leaving them using an expired key after the grace period unless their credentials are updated and the instances restarted.
1 open issue
What changed in this PR
Updates the credential-rotation guide so Portkey hybrid customers can rotate PORTKEY_CLIENT_AUTH through the dashboard instead of contacting support. The Prisma AIRS support workflow remains unchanged.
Changes:
- Links the client-auth credential entry to a new self-service rotation subsection.
- Documents Gateway Registration, the optional grace period, and copying the one-time key, with three screenshot references.
- Instructs customers to update and restart deployed gateways before the old key expires.
| File | Description |
|---|---|
support/rotate-credentials.mdx |
Replaces support-mediated client-auth rotation with illustrated dashboard and gateway rollout steps. |
Review effort: Balanced
Updated instructions for updating deployed gateways and Data Service instances with new authentication keys. Co-authored-by: Copilot Autofix powered by AI <175728472+Copilot@users.noreply.github.com>
whysumedh
approved these changes
Nov 12, 2026
This branch was successfully deployed
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
Add this suggestion to a batch that can be applied as a single commit.This suggestion is invalid because no changes were made to the code.Suggestions cannot be applied while the pull request is closed.Suggestions cannot be applied while viewing a subset of changes.Only one suggestion per line can be applied in a batch.Add this suggestion to a batch that can be applied as a single commit.Applying suggestions on deleted lines is not supported.You must change the existing code in this line in order to create a valid suggestion.Outdated suggestions cannot be applied.This suggestion has been applied or marked resolved.Suggestions cannot be applied from pending reviews.Suggestions cannot be applied on multi-line comments.Suggestions cannot be applied while the pull request is queued to merge.Suggestion cannot be applied right now. Please check back later.
Summary
Section 9 of Rotate Credentials and API Keys told hybrid customers to contact support to reissue
PORTKEY_CLIENT_AUTH. The key can now be rotated from the dashboard, so this replaces that instruction with the self-serve steps.PORTKEY_CLIENT_AUTHbullet now links to a new Rotate the gateway client auth key subsectionimages/support/Not changed:
aigw/support/rotate-credentials.mdxstill says to contact Palo Alto Networks support, because it's not confirmed that console has the same Gateway Registration flow.Test plan
mint devlocally; preview reported ready with no errors in the server log